Privacy policy

Privacy policy

The protection of your personal data is important to INSTANT KEY PRO LTD. This privacy policy explains what data we collect, why we collect them and how you can exercise your rights.

1. Responsible for treatment

INSTANT KEY PRO LTD
79 Shadwell Gardens, London, England, E1 2QH, United Kingdom
Contact : support@instantkeypro.com

2. Data collected

Depending on your use of the site, we may collect :

• Identity / contact : last name, first name, address, e-mail
  
• Billing : billing address (if required), countries, transaction information
  
• Technical data : IP address, browser, device, logs, data security
  
• Support : content of messages sent at the customer service, order history
  

We never ask you to “sensitive” information (health, opinions, etc).

3. Purpose (why we collect this data)

We process your data for :

• Process your orders and deliver digital products
  
• Sure the customer support (requests, customer SERVICE, disputes)
  
• Prevent fraud and secure payments
  
• Comply with our legal obligations (accounting, anti-fraud, etc)
  
• To measure the audience and improve the site (statistics)
  
• Marketing (optional) : only if you have given your consent (newsletters, offers)
  

4. Legal basis

The treatment is based on :

• The performance of a contract (order processing)
  
• Legal obligation (accounting, conservation)
  
• Legitimate interest (security, prevention of fraud, improvement of service)
  
• Consent (newsletter / cookies, marketing)
  

5. Recipients (sharing)

Your data are only never sold. They can be only transmitted to service providers necessary :

• Payment service providers (e.g. Stripe / PayPal – according to those used)
  
• Hosting & infrastructure (hosting, security tools)
  
• Support tools (if used : helpdesk / email)
  
• Authorities if legal obligation
  

6. Transfers outside of the EU / UK

Some providers may process data outside of the EU/UK. In this case, we ensure that appropriate safeguards are put in place (standard contractual clauses, etc).

7. Retention periods

• Order data / billing : legal term applicable (often several years)
  
• Data support : the processing time + archiving reasonable
  
• Marketing data : until the withdrawal of your consent or prolonged inactivity
  
• Logs security : limited time, necessary to prevent fraud
  

8. Your rights

You can at any time request :

• access, correction, deletion
  
• limitation / opposition
  
• portability
  
• withdrawal of consent (marketing)
  

To exercise your rights : support@instantkeypro.com
We may request proof of identity if necessary (only for securing the application).

9. Cookies

The website uses cookies necessary for the operation, and possibly of cookies for audience measurement/marketing in accordance with your choice.
You can manage your preferences via the banner cookies.

10. Contact

For any question : support@instantkeypro.com