Refund policy

Last updated : 17/12/2025

Our products are of the digital products delivered instantly (activation keys), they can not be “returned” as a physical product.

1. Principle

Once the key has been delivered, the sale is considered final.
However, a refund may be granted only in the specific cases below.

2. If eligible for a refund

A refund may be granted if :

• the key provided is disabled or does not work, and
  
• the application is made in the 24 hours following the purchase, and
  
• you provide evidence to diagnose the problem (screenshots of the error message, steps)
  

3. Case not eligible

No refund will be granted if :

• the key has been successfully activated
  
• the error is due to a mismatch (wrong version, wrong product selected, configuration is non-compliant)
  
• the request is beyond 24 hours
  
• there is a suspicion of abuse, fraud, or attempt to re-use
  

4. Procedure

Send an email to support@instantkeypro.com with :

• order number
  
• email used during the purchase
  
• screen shots of the error message
  
• quick description of the steps taken
  

We usually respond with 24–48 working hours.

5. Repayment period

If the refund is approved :

• it is initiated under 5 to 7 working days
  

the period of the appearance on your account depends on your bank/provider